The Student loans Company (SLC) explained one to, according to HM Money and you can Customs’s information, I really don’t are present

The Student loans Company (SLC) explained one to, according to HM Money and you can Customs’s information, I really don’t are present

I’ve been settling my education loan as 2010 in the month-to-month instalments of greater than ?200 via PAYE, the equilibrium continues to grow and you can attention charge is ballooning

The difficulty seems to have started as i altered efforts inside 2012. Three years afterwards, I found that not one from my costs was used on my account.

HMRC insisted it was an issue getting SLC. We sent four years’ value of payslips to help you SLC twice (they shed the original package) and you may, after 1 year, ?several,366 try deducted of my personal loans. One to didn’t are the collective attention fees. SLC insisted I was responsible for these as they had been put on an enthusiastic incorrectly exorbitant equilibrium.

That was in 2019. Since then, I’ve been unable to log in to view my account. SLC has variously told me there’s a block on it, that it’s being investigated by HMRC, or, more recently, that it isn’t authorised to discuss the account over the phone. It also insists it is not authorised to send paper statements, so can’t establish what I owe.
EK, London area

SLC introduced myself on to HMRC, and that guaranteed surprise research. It would appear that after you changed jobs your federal insurance policies matter is blended with an effective stranger’s, thus repayments have been resting inside limbo to own 9 decades that have interest accumulating for the harmony one to, but also for this new mistake, must have started paid off. What is its surprising is the fact SLC and you can HMRC tried to offload your to both towards half a dozen many years which you have tried to look after the problem, and step was just taken as i had on it.

I’ve along with set up good ?400 redress percentage, and put steps in position to cease a reoccurrence of issue.” SLC, which failed to bring a comment, has meanwhile decided which you are obligated to pay ?step one,800, but has but really to spell it out if this consists of the new unfairly applied attract. Naturally, you prefer brand new unsubstantiated share authored off. Your plight could well be distressful enough if this try a-one-out of. not, other graduates enjoys complained to me that they’re being billed having bills they usually have currently paid, or prohibited from checking the harmony.

Londoner Ce received confirmation from SLC that his loan was paid up in 2019. However, deductions from his salary resumed without explanation in ed each other. “HMRC told me it had received notification from SLC in May to deduct student loan repayments,” he writes. “SLC said this must have been an error and that they would notify HMRC to stop taking payments and I would receive a refund from my employer.

“By September the payments were still being deducted, and SLC claimed that a mortgage-style’ loan, from Thesis Servicing on my account, was to blame. But it confirmed it had no record of anyone with my name.”

HMRC says: “We apologise and have now current our records so you’re able to reflect new beginner mortgage money built to date

“During my finally name having SLC, they said it could perhaps not promote any further details about so it strange loan hence most of the it might carry out are notify HMRC once again, but this will take-up to a couple months. HMRC claims they has never read off SLC. So I am caught within the good bureaucratic horror with, so far, cost me ?2,100000 that we can also be sick manage.”

Meanwhile, EW of London has been trying since 2018 to find out how much she still owes. “Every time I am told there is a balance error so there is suppression on my account, which means they can’t provide me with an accurate statement, or an estimate of when this will be resolved,” she writes.

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